Installment Loan FAQ

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To update your banking information, contact our Customer Care Team at (833) 742-4724. We request that banking information changes should be submitted at least three business days before your payment due date for the upcoming payment to be processed to the updated banking information provided. If the banking information changes were not submitted within at least three business days prior to your payment due date, the upcoming payment may not be processed to the updated banking information, but all future payments will process to the updated banking information provided.

If you have concerns about past due payments, please contact our in-house finance department at (833) 742-4724 and we will work with you to find a solution.

If you have moved or relocated and need to update your address on file, please contact our Customer Care Team at (833) 742-4724.

If you would like to make a payment before your due date, please contact our Customer Care Team at (833) 742-4724 at least three days before your next payment is due/scheduled.

Your loan documents are accessible at any time by logging in to your account at members.birchlending.com.

At Birch Lending, you can pay off your loan at any time without penalty. You will only pay the interest accrued on your loan up until your pay off date. To make an early payment, please contact our Customer Care Team at (833) 742-4724 so they can process the payoff.

At Birch Lending, we understand unforeseen circumstances happen. If you cannot make the payment on your payment due date, then contact our Customer Care Team at least three business days before your next payment is due/scheduled at (833) 742-4724, and we will work with you to find a solution.

You may cancel your payment obligations under the Loan Agreement, without cost or finance charges, no later than 5:00 pm Alaska Standard Time (8 pm Central Time) of the second business day immediately following the disbursement Date (“Cancellation Deadline”). Your Disbursement Date is the date the loan funds were transferred to your financial institution. This may not be the same date that your bank makes the loan funds available to you, so please call us at (833) 742-4724 as soon as possible if you’d like to cancel your loan. If the cancellation deadline passes, you can still pay off your loan early without penalties and only pay the interest you’ve accrued up to your pay-off date.

More information about our cancellation policy can be found in your loan agreement by logging into your account at members.birchlending.com.

Birch Lending will make an Automatic Withdraw (ACH) from your bank account. This is the quickest and easiest method of making your loan payments. Other payment methods such as debit cards, cashier’s checks, or money orders are also accepted. Your loan agreement includes a detailed payment schedule with amounts and due dates. Birch Lending strongly encourages to pay off your loan early without penalties. You will only pay the interest accrued on your loan up until your pay off date. If you wish to pay off your loan early, please call us at least three business days prior to your next scheduled payment date. Our customer care team is available at (833) 742-4724 to assist you in paying off your loan or to answer any questions about the terms of your loan and/or payment schedule.

Our loan process is fast and easy. Once you fill out your online loan application, we will send you an email about your approval status. Once you’ve been approved and completed verifications, we will send you transaction documents and disclosure information for your loan. Once you have read over the terms, if you agree with everything, you can electronically sign the documents. Usually, your money will be deposited within one business day. If you wish to get expedited funding, then please contact our Customer Care Team at (833) 742-4724.

To apply for a loan, you need to be at least 18 years old, not currently involved in a bankruptcy proceeding, and be able to provide us with your contact information, income, and an active checking account.

For most customers, your funds will be deposited in your bank account as soon as the next business day after your application has been processed and approved. You can request same-day funding if your application is reviewed and approved by 2:00 p.m. CST (11 a.m. Alaska Standard Time) Monday – Friday. Call us at (833) 742-4724 for more information.†

For loans that are processed on weekends or bank holidays, your funds will be available as soon as the next business day (weekends and bank holidays are not considered a business day). Please coordinate with your bank as additional incoming fees may be applied by your banking institution.

To help the funding process go as quickly as possible, keep an eye out for your confirmation emails as they may contain important information about the status of your loan. Check your spam folder if you don’t see these emails in your inbox.

APR (Annual Percentage Rate) is the annual rate charged for borrowing money, expressed as a single percentage number that represents the actual yearly cost of funds over the term of a loan. APR was designed to allow consumers the ability to evaluate a loan product over the course of a full year or 365 days, but we offer small installment loans that are designed to be paid between 10 to 18 months (term of the loan may vary). APR may vary for a number of reasons. Remember, this is an expensive form of borrowing and is not intended to be a long-term financial solution.

Birch Lending uses many factors to determine your loan amount eligibility. The loan amounts we have available for qualified borrowers range from $100 to $3,000. Maximum loan amount is $3,000 for first time customers. Not everyone will qualify for the maximum loan amount.

We do not lend in all states at this time. If your state is not currently available, please check back as we frequently add new states.

If you have any questions or concerns then we ask that you talk with our Customer Care Team at (833) 742-4724 right away. All customers do reserve the right to file a dispute with the Financial Services Licensing & Regulatory Commission.

We consider all types of credit backgrounds. You are welcome to apply.

Birch Lending is a trusted lender providing consumer Installment Loans with flexible terms to help with unexpected expenses.

We offer the best in customer benefits! We know when you need money, you need it as soon as possible, which is why we offer FREE same-day funding† for our customers. Plus, if you’ve received a loan from Birch Lending in the past, you may be eligible for better rates and a higher loan amount!

We want our customers to feel comfortable, which is why we recommend customers use personal financial literacy education with organizations like the Community Financial Education Foundation (CFEF) or Clarity for Consumers. Ask us how to take advantage of these services.

Birch Lending provides consumer Installment Loans. An installment loan is a type of loan where you borrow a set amount of money and repay the loan over a fixed period of time with regularly scheduled payments called installments.

Payments are typically scheduled based on your pay frequency.

The term of the loan may vary but is typically 10-18 months.

You can pay off your loan at any time without penalty. You will only pay the interest accrued on your loan up until your pay off date. To make an early payment, please contact our Customer Care Team at least three business days before your next payment is due/scheduled at (833) 742-4724.

Examples of Installment Loans: Auto Loans, Mortgage Loans, Student Loans.

We issue loans in accordance with the Tribe’s Tribal Consumer Financial Services Regulatory Code and it is licensed under Tribal law. For this reason, Birch Lending is not subject to State law, but rather applicable tribal and federal law, and is not required to be licensed within your State. You may view our Tribal license on our website.

At Birch Lending, you can pay off your loan at any time without penalty. You will only pay the interest accrued on your loan up until your pay off date. To make an early payment, please contact our Customer Care Team at least three business days before your next payment is due/scheduled at (833) 742-4724.

If you need to change the date of your loan payment, please contact our Customer Care team at (833) 742-4724 no later than three (3) days before your next scheduled payment date.

There are many factors that go into determining the APR %. This is an expensive form of credit, therefore we encourage customers to pay off their loans as soon as possible. Your loan agreement has specific details regarding payment amounts, payment dates, rates (APR), and specific fee information. Your loan agreement is available to review and download at any time during the life of your loan by logging in to your account at members.birchlending.com.

Funds from Birch Lending are usually deposited as soon as the next business day after your loan application is approved. Weekends and bank holidays are not considered business days. The actual deposit time may depend on the processing schedule and policies of your individual bank. If your funds have not been deposited as soon as the next business day, we recommend checking your loan agreement to verify that your routing number and account numbers are correct. If the banking information on your loan agreement is incorrect, please call our Customer Care Team at (833) 742-4724 To access your loan agreement, please log in to your account at members.birchlending.com

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