Birch Lending is committed to adhering to the certain and specific responsible lending guidelines, which ensure a customer’s rights and privacy.
Personalized Customer Care
Our customer service is top-tier, and we treat each individual customer with the utmost respect. Our open lines of communication allow you to voice any questions or concerns you may have, whether you are already a customer or not.
Trusted, Convenient Online Lending Source
We observe industry-standard lending best practices, and proactively safeguard our customers’ safety, privacy and rights.
Upfront Fee Disclosure
Our transparent fee disclosures ensure you know exactly what your total repayment amount and terms will be before signing your installment loan agreement.
Right to Cancel
You have a right to cancel your loan no later than 5:00 pm (Alaska Time) the second business day after the funds disbursement date.
Data Protection
We take the protection of your personal data seriously and ensure that any information you share is safe with us. We utilize state-of-the-art security technology to protect your data from any unauthorized or malicious access.